PRIVACY POLICY
FEATURES
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a ups account. Select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Service team at 1-778-379-3323 or by email at info@juilletbeauty.com.
Give the gift of renewal or indulge and pamper yourself with Juillet Wellness e-certificates!
TERMS AND CONDITIONS:
- Juillet Wellness e-certificates are non-refundable and cannot be, resold or redeemed for cash.
- Recipient’s e-mail address MUST be supplied in e-mail field Shipping Address page.
- If the e-certificate has a remaing balance after a service, a store credit will be issued by the spa. The remaing balance can be used to cover taxes and gratuity.
RETURN POLICY
01
RETURN POLICY
If your purchase was made in store, a refund can be issued in the form of store credit via an e-gift card. Simply contact our Customer Service team by phone at 1-778-379-3323 or by email at info@juilletbeauty.com.
If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Contact our Customer Service team by phone at 1-778-379-3323 or by email at info@juilletbeauty.com.
02
EXCHANGES
Please bring the product and the receipt to your local Juillet Wellness location for exchange. If you do not live near a Juillet Wellness store, please contact our Customer Service team by phone at 1-778-379-3323 or by email at info@juilletbeauty.com., and they will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.
03
MISSING OR DAMAGED PRODUCT
Please contact our Customer Experience team by phone at 1-778-379-3323 or by email at info@juilletbeauty.com. for assistance with missing or damaged items.
04
ORDER TRACKING
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a ups account. Select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Service team at 1-778-379-3323 or by email at info@juilletbeauty.com.
SHIPPING CHARGES
& DELIVERY
Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays. Packages shipped to Canadian addresses do not require a signature for delivery.
Standard Shipping (Orders $50 and over)
FREE
Shipping Time
2 – 5 business days.
P.O. Boxes, Rural, remote areas, and Territories may take additional days.
Standard Shipping (Orders under $50)
$6
Shipping Time
2 – 5 business days.
P.O. Boxes, Rural, remote areas, and Territories may take additional days.
Expedited Shipping (Orders $75 and over)
$20
Shipping Time
2 – 3 business days.
P.O. Boxes, Rural & remote areas are excluded.
Expedited Shipping (Orders under $75)
$25
Shipping Time
2 – 3 business days.
P.O. Boxes, Rural & remote areas are excluded.